How do | place an order?
Once you have decided for the watch that you want, you must add it to your shopping bag. Next you will have to press the shopping bag icon in the top right in order to checkout. On the bottom of the page you will be required to fill in all necessary information to make the purchase (customer information, shipping address, etc).
What if I would like to change my order?
Please contact us if you would like to make a change or cancel your order and we will try to help you as soon as possible.
What if I would like to return the watch?
You have the right to return the watch for a full refund for up to 30 days after purchase. If you would like to issue a refund, please contact us and we will get back to you as soon as possible.
How do I know if my order was placed successfully?
You will receive an order confirmation email once you have paid for your order. When we ship the order, you will also get a shipping confirmation email, where you will have the possibility of tracking your order.
Another way to know that your order has successfully been placed is if money has been deducted from your account. If you have doubleschecked your spam folder and still haven’t received any order confirmation email, please contact us and we will get back to you as soon as possible.
Will there be any additional order fees?
We do not charge any additional fees than the ones stated on the website. All VAT and tax fees are included for all EU countries.
The order confirmation shows wrong information, what do I do?
If any of the order details are wrong, please contact us as soon as possible and we will adjust them.
Where can I apply my discount code?
During checkout and before entering payment details, you will notice that you can enter your discount code.
All products from Rob Hayes are covered by warranty for two years. The warranty covers all manufacturing defects of the watch movement, crystal, case and strap. If you would need to have a replacement or repair under the warranty, please contact us and we will help you as soon as possible.
Charges will incur for replacements or repairs in the following scenarios, even if the watch is still covered by the warranty:
-Damage or malfunctioning due to improper use
-Damage or malfunctioning due to excessive water or fire
-Damage or malfunctioning due to unwarranted repairs or modifications
-Damage or malfunctioning due to wear and tear damages (small scratches, etc)
We offer all customers the right to easily return the order within 30 days of purchase. In order to receive a refund, the watch must be in the same condition as when it was originally dispatched. Returns should be sent back to the same location that it was dispatched from. Please contact us for further instructions.
All returns that have never been picked up from DHL will be subject to a 30% restocking fee.
All customers have the right to exchange the ordered watch within 30 days of purchase. You are allowed to exchange to a product that is in the same price range or lesser in price. If the product that you want to exchange to is of greater value, we will issue a refund and let you shop a new watch at your convenience.
How do I know that the return has been received?
As soon as we have received the return, you will get a return confirmation email. At this point, a refund will be issued to your account which will arrive within 3-5 business days. If two weeks have passed and you still haven’t received any return confirmation email, please contact us and we will get back to you as soon as possible.
We aim to ship out all orders during the same day, or at latest the following day. All shipments will be sent out by using either PostNord or DHL Global Express and will include a tracking number.
Delivery is scheduled within 1-4 business days for Europe, and 1-5 business days for international shipments.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number from us. This can easily be used to track your order by entering the number at the DHL or PostNord website, or by just clicking it in the shipping confirmation email.
Where are the orders shipped from?
All orders are dispatched from Stockholm, Sweden.
Do you offer shipping to all countries?
Almost. We ship to all countries that DHL and PostNord delivers to. If you have a specific question about your country or address, please contact us and we will get back to you as soon as possible with more details.
The payment gateways are divided on one gateway for EU Customers and one for Non-EU Customers in order to provide a seamless checkout experience.
Several payment options are available. All customers will have the availability to pay with credit card and debit card through PayPal or Stripe. European customers do also have the possibility to pay through a bank payment, handled by Trustly AB. We additionally offer Swedish customers the payment alternative of invoice (handled by Collector Bank) and Swish. Rob Hayes does not directly handle any payments. All the different payment options are handled securely by Stidner AB.
What if I cannot pay successfully?
If you would encounter any problems during the payment process, it is usually a result of a difference in your billing address and shipping address. If you would still encounter any difficulties, please try another payment option or contact us and we will get back to you as soon as possible.
The VAT (Value Added Tax) and any other administrative fees to receive your package are covered within the European Union (EU). If you live outside of EU, VAT and/or other fees for import are not included and may apply for the customer. You can always check with your local authorities if there are any fees associated with packages arriving from the EU.
Are all watches waterproof?
Yes, all of our watches are waterproof. All Berkeley watches are waterproof up to 3ATM, which means that they are suitable for everyday use and can withstand a few accidental drops of water. However, the watches are not suitable for showering, swimming or any other water related activities.
Are all straps interchangeable?
Yes, all straps can be interchanged. They feature an easy click-on/click-off system witch allows you to change the straps.
How do I adjust the time and date?
- Pull the crown outwards once to adjust the date.
- Pull the crown outwards once more to set the time.
When set, push the crown back to its initial position.
The watch I want to order is currently sold out, when will it be restocked?
Our aim is to always have all of our products in stock. If the product you would like to order is currently sold out, please contact us and we will provide you with more detailed information about the restock of that particular product.